We will gladly exchange items provided the following is adhered to:
- The item has not been worn, washed, marked or damaged, is in its original packaging and has its original labels and tags attached.
- You notify us within 7 days of receipt of parcel.
- You contact us at firstname.lastname@example.org obtain a unique RA number.
- You post the item, with the RA number clearly on the outside to: CLIKCLAK.COM.AU, PO BOX 88, ENFIELD, NSW, 2136. Postage is at the buyers cost.
We advise that when sending back goods to use a postal tracking service to ensure the safe delivery back to us. We will send out your replacement after inspecting and approving your returned item.
If an item purchased is faulty, different from their description or unable to be supplied, then an exchange or full refund will be available.
In the case of faulty items, the following criteria must be met to receive an exchange/refund:
- The fault is a manufacturing fault and not caused by the buyer.
- We are notified within 7 days of purchase and an RA is issued.
ClikClak.com.au will gladly fund the postage of the exchanged item back to you. If multiple exchanges are needed, the cost of subsequent exchanges will be borne by the buyer.
Every endeavour will be made to exchange your goods for the same item. In some circumstances that will not be available so a store credit will be issued or in the case of faulty goods, a refund will be permitted, however, all refunds, exchanges and credits remain the at the sole discretion of ClikClak.com.au.